Put these questions beside the quote
Providers set their own charges. Some combine travel and assessment; others describe them separately. No provider prices have been supplied for this directory, so check the terms with the person you’re considering.
| Charge | Ask the provider |
|---|---|
| Travel | Is coming to this address included in the quote? |
| Assessment | What does it cover, and what do I owe if I decline the repair? |
| Work and parts | When will I receive an estimate, and what needs my approval? |
| A return visit | Is there another charge if a part has to be ordered? |
| Payment | Are taxes or other charges extra, and when is payment due? |
Keep the approval terms with the price
Ask how the estimate and approval fit into the visit. You should know when you’ll have a chance to say yes or no to further work and how that decision will be recorded.
Save the written terms. If a part or another appointment is needed, confirm those arrangements separately rather than assuming the estimate means everything is available and scheduled.
ABOUT THIS DRAFT
The technical and safety advice in this draft still needs to be checked against the manufacturer’s instructions by a qualified reviewer. Follow your machine’s manual.
About the review process