4 draft guides
A visit at home
You may be able to leave the snowblower where it is. Find out whether someone works at your address, accepts your machine and can reach it before you arrange a visit.
View guidesSNOWBLOWER GUIDESWhat happened
What happened
when you used it?
Choose the description that matches what you noticed. There are also guides to identifying the machine, putting it away and arranging work.
3 draft guides
Getting it running
What happened the last time you tried it? Perhaps the engine never ran, or it caught briefly and stopped. Choose the closest description below; you don’t need to know which part is involved.
View guides3 draft guides
Getting snow through
The engine sounds normal, but you’re leaving snow behind. Where that happens helps narrow the question: across the whole clearing width, on one side, or in a chute that keeps filling up.
View guides1 draft guide
Moving and turning
Has it become harder to push, started slipping, or begun pulling to one side? Compare it with how this machine used to move. The guides below separate changes in drive assistance from grip and steering.
View guides3 draft guides
Knowing when to stop
Stop using the machine if you suspect a fuel leak, notice a change after an impact, or find that a control no longer stops movement. Don’t restart it to get a recording. Follow the safety instructions for your model.
View guides2 draft guides
Snow and working conditions
Did the machine change, or did the snow? Compare the latest use with the last time it worked well. Heavier snow, refreezing and the surface underneath belong in that comparison.
View guides2 draft guides
Between winters
Before putting it away, write down anything that wasn’t working properly. When it comes out again, that note and the manual will be more useful than trying to remember what happened months ago.
View guides3 draft guides
Knowing your machine
A model number helps someone find the right manual, check a part or confirm they can work on the machine. The brand alone may not be enough, especially when the machine and engine have separate labels.
View guides4 draft guides
Making the service decision
Find out what the first charge covers before someone comes out. You’ll also need to know when you can approve or decline further work, particularly if a part has to be ordered.
View guides